1. The simple rule
We build your photos, floor plan and listing copy from the video or photos you send us. We can correct light, colour, straightness and clutter. We cannot see anything the camera did not see. So the finished listing can only be as good as the footage behind it. Good footage: a walkthrough that is horizontal, wide, steady, well lit and covers every room. Weak footage: dark, blurry, vertical, fast, or missing rooms.
2. Blurry or shaky video
If the video is blurry — because the phone was moving too fast, or you were walking and turning at the same time — the fine texture is not in the footage. Marble veins, wood grain, tile joints, fabric weave and small fittings then have to be rebuilt from what is visible, and they may come out slightly different from reality. Slow, steady pans avoid this completely.
3. Windows that are blown out
If a window is a white glow in your video, the view outside was not recorded. That happens when the room is dark and the phone exposes for the room, or when the video is low quality. We can balance the brightness so the room looks right, but we cannot invent the exact view, the neighbouring buildings or the sea line that the camera did not capture. Film in daylight, lights on, and let the phone settle on the window for a second.
4. Dark rooms and colour
In dark footage the true colour of walls, floors and joinery is not there — a warm oak floor can read as grey. We relight and correct as far as the footage allows, but colours in a dark room may end up close to, not identical to, the real material. Turn on every light and open every curtain before you film.
5. Low resolution and compression
Video sent through chat apps at low quality, screen recordings, or old phones produce soft footage. Soft footage gives soft photos, and small details (switches, handles, skirting, tile edges) can shift a little when we rebuild them. Film in the highest quality your phone allows (4K if possible) and send the original file through your upload link, not as a compressed message.
6. Panning and moving at the same time
Walking while you turn the phone stretches the room in the footage. Straight lines bend, and depth becomes hard to read. We straighten what we can, but a wall or opening may end up a little off its true angle, and a detail that only appeared during a fast sweep may be simplified. Stand still to pan; walk with the phone pointing straight ahead.
7. Vertical video, half rooms and things you did not film
A vertical (portrait) video cuts off the sides of every room, so we cannot produce the wide portal photo buyers expect. If a room is only half filmed, or a corner, a wall or a whole room is missing, we cannot show it. Nothing gets invented: if the camera did not see it, it is not in the listing.
8. Photos you send instead of video
The same rules apply to photos. Blurry, dark, over-exposed or heavily compressed photos limit what we can recover. Photos taken with a wide lens, in daylight, with the lights on, from the corners of the room, give the best result.
9. What may change, and what never does
When footage is weak, small details may differ from reality: the exact texture of a surface, the precise view through a bright window, the shade of a colour in a dark corner, the angle of a line during a fast pan. Because of that, always review the delivered pack before you publish. What never changes: we do not add rooms, walls, windows, doors, pools or views that do not exist, and we do not remove permanent features. Corrections stay within the real property.
10. What we do about it
If a photo looks wrong to you, tell us in the portal — revisions are unlimited. If the footage cannot support what you need (for example, a view behind a blown-out window), we will say so and suggest a re-shoot of that spot: a single steady 10-second clip is usually enough. Our filming guide at ryselist.com/training shows the five rules that avoid every case on this page.
Contact
Belvair AI LLC · Delaware, United States · [email protected]
