Help Center

Everything, answered.

Filming a walkthrough, what we deliver, how long it takes and how your account works. 40 answers across 8 topics.

Getting started & filming

Can one phone walkthrough really replace a photo shoot?

Yes. For this workflow you film one slow walkthrough on your phone instead of booking a separate photo shoot. We pull the frames out of that video, edit the selected images, and deliver the finished photo set together with your optional floor plan and the chosen title and description.

How should I film the walkthrough?

Film one continuous lap of the property where you can. Move slowly, cover every room, switch on the lights and open the curtains. We accept MP4, MOV and WebM. There is no target length, and you can split a long walkthrough across several files.

How do I send a property to Ryselist?

Sign in to the agency portal with your work email, or use the private intake link your agency was given, which needs no login. Both ask for the property details, the walkthrough video and an optional floor plan.

What do I need to send with an order?

At minimum: the community, the property type and the walkthrough video. The portal also asks for the project or building, bedrooms, bathrooms, occupancy and asking price, plus furnishing, cheque count, size and notes where they apply. A floor-plan image is optional.

Does it work for off-plan, rentals and sales?

Sales and rentals both work. We record the property type, occupancy, price, cheque count and other listing details. Portal and private-link orders still need a walkthrough video. For an off-plan unit or another property with no video, agree the source material and scope with us before ordering.

Is a finished listing video included?

No. Your walkthrough is the source we capture photo frames from, not something we cut into a finished clip. The delivered pack is the photo set, your optional floor plan and the chosen title and description. If you need video, it has to be agreed as a separate order.

Photos & editing

My footage is dark, vertical and cluttered — can you fix it?

Usually, yes. We can relight a frame, balance a blown-out window, straighten verticals and lens distortion, and remove selected clutter, cables or reflections. Our production team chooses the fixes image by image and reviews every result before it reaches you.

What corrections are included in the photo set?

The standard treatment aims for a bright, wide-angle, HDR-style photo with the lights on and the verticals straight. On top of that we can handle staging, clutter, reflections, window exposure and cables. These are chosen per photo rather than applied as one fixed bundle.

Do the edited photos still show the real property?

Yes. Every image starts with one real frame from your walkthrough or two to four frames of the same space combined. AI helps with the editing, so the result is not an untouched documentary photo. Review each image before publishing it.

Can you stage an empty room?

Yes. We can stage living rooms, bedrooms, kitchens and bathrooms, and re-edit any single image on request. We do not add staging disclosure labels for you, so add whatever the portal you publish on requires.

Floor plans

What can you do with a floor plan?

Send a JPG, PNG or WebP. A clear photo of the plan from a developer brochure or sales book is fine. We turn your flat 2D plan into a clean 3D plan for property marketing and deliver it separately from the photo gallery.

Is the floor plan a measured survey?

No. We do not visit or measure the property and we do not produce an architectural survey. We work from the plan image you supply, so check the layout and any dimensions yourself before you publish.

What if I don't have a floor plan?

Skip it. The floor plan is optional at both the portal and the private intake link, and the rest of the pack is delivered without one.

Who checks the plan before it goes live?

You do. The delivered share page shows the floor plan on its own, and the listing agent or an agency admin can approve the delivery or request changes. We then update it and send it back for review.

Listing copy

Is written listing copy included?

Yes. We generate three title options and three description options from the property details you submitted. Our team picks or edits the final pair, and the chosen copy appears on the share page and in the downloaded ZIP.

What style of copy do you write?

We write the copy for Property Finder and Bayut. It leads with facts about the community, property and standout feature or view, then ends with a named WhatsApp call to action.

Who checks the facts in the description?

You do, before you approve the listing. We write from the details you submit and do not independently verify the price, dimensions, permit details or any other property claim.

Which language is the copy written in?

English, tailored to Property Finder and Bayut. Our team can edit the chosen text, but there is no language selector — any other language or format has to be agreed in the order.

Delivery & revisions

How fast is one listing?

For paid listings, a 24-hour clock starts once all footage arrives and you confirm it is complete. You can track the status and the due time in the dashboard, and you get an email and a dashboard notification when the listing is ready for review.

Is delivery guaranteed the same day?

We promise delivery of paid listings within 24 hours from the moment all footage arrives and you confirm it is complete. We do what we can for your free listing. It has no delivery deadline or late-delivery remedy. There is no same-day cutoff and no same-day guarantee; anything faster has to be stated in your quote or order.

How do revisions work?

Revisions are unlimited. When a listing is ready, you or your agency admin can request changes in the portal with a note and up to four reference images. We move the listing back to 'changes requested' and send it for review again. You can repeat this as many times as needed.

What happens if my footage cannot be used?

The uploader checks the file type and size, but it cannot tell in advance whether the footage will produce good listing frames. If we cannot pull usable frames from it, we will ask you for a different walkthrough or for other source images.

How long do I have to report a problem?

You have 24 hours from delivery to ask for changes. After that, a change counts as a new listing. There is no approval step, so review the delivery when it arrives.

Pricing & payment

How much does a listing cost?

Prices are not published on this page. Your agency plan price, what it includes and any usage limits are the ones shown at checkout or set out in your agreed order.

When do I pay?

Upfront. Agency-plan charges are payable in advance, in the currency and at the price shown at checkout or in the agreed order form. Card and bank details are handled by the payment provider under its own terms.

Are taxes included in the price?

You are responsible for any applicable taxes unless the price states that they are included. The tax treatment that applies to you is the one shown at checkout or in your agreed order.

What happens if a payment fails or is overdue?

Ryselist may pause new work or portal access until the payment is settled. The exact consequences are governed by your quote, plan or order.

Where are agency-plan billing terms shown?

Agency billing periods, usage limits, included orders, renewal and cancellation terms are shown when the plan is purchased or agreed in writing. They are not managed inside the portal.

Can I cancel an order or ask for a refund?

There is no self-service cancellation or refund button. Cancellation and refund terms are the ones in your order and in the Terms of Service. Email hello@ryselist.com as soon as possible if you need work stopped.

Portals & compliance

Which portals is the pack built for?

Property Finder and Bayut. The ZIP separates the hero photo, gallery photos, optional floor plan and copy so you can add each file to the listing form.

Do you publish the listing to the portal for me?

No. We prepare and deliver the assets; you upload them. We do not publish through a Bayut, Property Finder or other portal integration, and we do not check every portal's current requirements for you.

Who is responsible for staging and AI-editing disclosures?

You are. We do not add disclosure labels automatically. Review every edited image and apply whatever disclosure the advertising rules and the portal you publish on require. You keep full control: you can open the delivery, download it and request specific changes within 24 hours.

Will the portal definitely accept my listing?

We cannot promise that. Because we prepare downloadable assets rather than publishing through a portal, we have no control over acceptance, ranking or whether a listing stays live.

Will this get me more views, enquiries or a faster sale?

There is no guarantee. A share page may show an estimate taken from the listing audit, and it is labelled as an estimate. We do not guarantee views, enquiries, portal ranking, sale or rental speed, price or any other commercial result.

Account & portal

Where do I find my orders and deliverables?

Open the agency portal link you were given and sign in with your work email and the 6-digit code sent to it. Agents see their own listings; agency admins see every listing in the agency. Finished work opens from the listing page as a share page and a downloadable ZIP.

How does portal login security work?

Login is passwordless: a 6-digit email code creates a secure session. Agents are limited to their own listings, while admins can see the agency's listings, invite or disable users and rotate the join link. Keep your email access and login codes private, and contact us if access looks wrong.

Can I change my name, email or agency details?

Not on your own. The portal uses the name, work email, agency and role recorded when you joined or accepted an invite, and there is no self-service profile editor. Ask your agency admin, or email hello@ryselist.com.

Who owns the finished photos and files?

Ownership and licence rights are the ones stated in your order and the Terms of Service. The portal controls who can view and download the final photos, floor plan and copy, but it does not decide legal ownership.

How long do you keep my uploads and finished files?

We keep uploads and final assets for as long as we need them to run the portal, deliver the service, keep completed work available to you, provide support and meet legal or contractual duties. There is no fixed self-service deletion date. See the Privacy Policy, or email hello@ryselist.com for a retention or deletion request.

Who is behind Ryselist, and which law applies?

Ryselist is provided by Belvair AI LLC, a Delaware limited liability company in the United States. The Terms of Service and the Privacy Policy are governed by the laws of the State of Delaware and applicable United States federal law. You can reach us at hello@ryselist.com. 03 Explore ### Quick links More from Ryselist Book a demo See how one walkthrough becomes a complete listing pack. Open ↗ Pricing See what a listing pack and an agency plan include. Open ↗ Case studies Browse Ryselist work across real estate listings. Read ↗ Blog Read notes on listing media and property presentation. Read ↗ Log in Open the Ryselist login page for your account. Log in ↗ Email us Ask the Ryselist team a question directly. Email ↗ ### Ready to start getting more deals? One phone video in, a finished listing out. Photos, title and description, all from your real rooms. We never invent anything. ### Right now, you’re one click away from: We deliver paid listings within 24 hours 10× cheaper than a photographer Unlimited revisions until you approve Your real rooms, nothing invented Get started for free ★★★★★ 4.9 /5 · 1000+ listings Trusted by Dubai agents & agencies Cancel anytime