Privacy Policy

Belvair AI LLC provides Ryselist. We decide how personal information is used for our own business activities, including accounts, support, security and marketing. When we process personal information in property submissions on an agency's instructions to provide its listing service, the agency determines the purpose of that submission and we process the information for that work.

Agencies must have authority to provide information about their staff, clients, property contacts and anyone shown or heard in submitted media. The responsibilities for a particular activity depend on how the service is used. Any agreed data-processing terms form part of the agency arrangement. This policy covers the website, portal, property submissions and communications with Ryselist, including WhatsApp.

We may collect business contact and account information, including your name, work email address, phone number, agency, role and portal activity; order and service information, including the services requested, instructions and transaction status; property information, including listing links, community, building or project, property type, price, size, occupancy, furnishing and other listing facts; content you submit, including walkthrough videos, photos, floor plans, notes, change requests and attachments; communications with us; and technical information such as IP address, browser or device information, timestamps, security events, diagnostic data and cookie or similar identifiers. Submitted media may include images, voices or other information about people shown in or connected with a property. Payment providers process card and bank details under their own terms and privacy notices, and we may receive related records such as payment status and transaction identifiers.

We use information to manage accounts, receive submissions, produce and review listing media, deliver files, handle revisions and provide support. We also use it for security, service diagnostics, fraud prevention, order administration, legal duties and dispute handling.

We communicate about orders and accounts through the portal, email and supported messaging channels. WhatsApp conversations can include footage, instructions, voice notes, delivery links and revision requests. Promotional messages are separate from the service messages needed to complete an order.

Property-image marketing use is described in section 13 of the Terms of Service and is included by default for submissions accepted under those terms. It can include portfolio, advertising, social media and before-and-after examples. That licence does not authorise publication of private contact details or unrelated confidential information.

Where a legal basis is required for an activity, it may include providing a service requested by you, complying with law, protecting legitimate business interests where permitted, or consent where required. A business contract does not itself establish permission for every use of another person's information. Consent-based activities can be withdrawn through the contact below, subject to applicable law.

Ryselist combines AI-assisted tools with human review. We may send the videos, images, plans, text, instructions or voice notes needed for a task to a processing provider. Tasks can include image editing, property analysis, drafting listing copy and transcribing a voice note. Image requests may go through an intermediary provider rather than directly to the model developer.

This policy and the production licence in our Terms do not grant permission to train AI models on customer media. Using media to produce a listing is a different purpose from using it to train a model. Any proposed training use would need separate lawful authority and an appropriate agreement. Provider-side processing and retention depend on the service and contractual arrangements used.

Only send information needed for the order. Avoid including faces, private documents, contact details or other personal material that is not needed to show the property.

We use providers for hosting, storage, video playback, AI processing, email, messaging, analytics and payments. Depending on the feature and processing route, these can include Cloudflare for infrastructure and video, Google for AI analysis, APIYI for image processing, KIE as an alternative AI integration, Resend for email, and WhatsApp and connected messaging infrastructure. The presence of an integration does not mean every order is sent to every provider. Payment services process payment details under their own notices.

Media can also be processed on work devices used by our editing team. Provider access should be limited to the information needed for the relevant work. We may disclose information to professional advisers, in a business transfer, under a customer instruction, or where needed to comply with law or protect rights and safety. We do not sell or rent personal information.

Portal access depends on the user's role and agency permissions. A public gallery share link works differently: anyone who has a valid link may be able to view or download its contents without logging in. Do not share a link with someone who should not receive the listing. Ask us about restricting or withdrawing access if a link is shared incorrectly. Expiry depends on the link and service configuration; not every link expires automatically after the same period.

We retain account information, communications and listing media while needed to provide the service, keep delivered work available, support the customer relationship, protect the service and meet legal obligations. Different records have different retention needs. We do not apply one automatic deletion period to every type of information.

Archiving a listing does not erase it. Ending a plan also does not automatically erase all media, messages or account records. Copies can exist in media storage, databases, logs, messaging services, editing work devices and backups. A technical expiry on one record does not mean all related copies have been deleted.

Contact hello@ryselist.com to request access, correction or deletion. We may verify the request and the requester's authority, particularly where an agency controls the submitted information. We assess and handle requests under applicable law and any agreed processing terms. We will explain any information that must be retained for legal duties or disputes, and any relevant backup or provider limitations. Do not rely on the portal as your only copy of important files.

We use access controls, authentication, logging and infrastructure safeguards to protect information. Staff and systems should access customer content only for authorised work. Role-based portal access and a public share link provide different levels of access; section 5 explains that distinction.

No online service can promise absolute security. Keep login codes private and check who receives gallery links. Contact hello@ryselist.com promptly about suspected unauthorised access or a privacy incident. We will handle incidents and any required notifications in accordance with applicable law and agreed processing terms.

You can contact hello@ryselist.com about access, correction, deletion or a copy of your personal information. Depending on the applicable law, you may also have rights to object, restrict processing, withdraw consent, request portability or complain to a competent privacy authority. Exceptions may apply and we may need to verify identity or authority.

If your information was supplied by an agency, contact that agency as well. Where we process it on the agency's behalf, we coordinate with the agency to handle the request. A gallery download is a copy of listing files, not necessarily a complete export of account or personal information.

Use the unsubscribe method in a marketing email or contact us to stop marketing messages. Marketing withdrawal does not stop service messages needed for an active order. Contact us separately about a property-image rights issue or the marketing licence described in the Terms.

We use cookies and similar technologies needed to operate the website and portal, maintain sessions, support security and remember settings. We may also use analytics technologies to understand visits and feature use. You can block or delete cookies through your browser or use any controls offered on the site. Blocking essential cookies may prevent portal login or other service features from working. Third-party services may use their own cookies when their features are used.

Belvair AI LLC is a United States company serving agencies in the UAE and elsewhere. Information may be processed in countries where our staff, editing devices, infrastructure or service providers operate. Choosing the UAE service does not mean every copy of data stays in the UAE.

Transfer requirements depend on the information, location and applicable law. Where required, transfers must use an applicable safeguard or other lawful basis. Contact hello@ryselist.com for information about the processing arrangements relevant to your agency. We do not promise a particular storage or processing region unless it is expressly agreed and supported by the service configuration.

Ryselist is designed for real-estate professionals and other business customers. It is not directed to children, and we do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

We may update this policy as the service, providers, business practices or law change. The page shows its last-updated date and version. We will give additional notice where required for material changes. A policy update does not by itself create new rights over previously submitted content or replace a consent required by applicable law.

This policy explains information handling. Contractual service disputes are addressed in section 22 of the Terms of Service. Nothing in this policy removes a privacy right, regulator complaint route or protection that applies under mandatory law. Any applicable data-processing agreement governs the processing it covers.

Belvair AI LLC · Delaware, United States · hello@ryselist.com