Terms of Service

These Terms apply to individual real-estate agents and agencies buying Ryselist for business or professional use. The Service is offered to businesses and to people acting for a business or profession; it is not offered to consumers for personal, family or household use. The customer must be at least 18 years old and legally able to enter a binding contract, and Ryselist does not knowingly provide the Service to anyone under 18. By placing an order, buying an agency plan, creating or using a portal account, or otherwise using the Service, the customer agrees to these Terms and any order details shown at checkout or agreed in writing. If a person acts for an agency, that person confirms that they have authority to bind the agency. The Ryselist Privacy Policy, linked in the footer of this site, explains how personal information is handled.

Ryselist turns property videos or photos and the details you supply into a listing-media pack. The standard pack includes edited property photos and written listing copy. A 3D floor-plan view requires a supplied 2D plan and is included only where the order or offer says so. A listing video is included only where the order or plan says so. Finished social-media edits are not part of the standard pack.

The quantity, format, resolution, language and other inclusions are stated with the offer, in the portal or in an agreed agency order form. A free example listing contains up to 7 photos and nothing else. It is a sample, not a promise to cover every room.

Horizontal footage is recommended. We can also process vertical footage, but it requires additional manual work and a vertical-video listing uses double the standard listing credits. Vertical footage can produce less accurate or less complete results than well-filmed horizontal footage, especially where filming is poor. The filming guide and Disclaimer explain the limitations.

Customers may access orders and Deliverables through the portal at app.ryselist.com/portal/login. Account information must be accurate and kept up to date. Login details are personal to the authorised user and must be kept secure. An agency is responsible for access given to its staff and for activity under its accounts. Please notify Ryselist promptly of suspected unauthorised access. We may require a password reset or temporarily restrict access to protect the Service or customer data.

A paid order is accepted when Ryselist confirms it after receiving the required payment or allocating the applicable plan credits. A free example order is accepted when Ryselist confirms the free submission. The customer must supply the full footage, accurate property details and complete instructions, then confirm that all footage has been sent.

Customers may send footage in several messages or uploads. Sending the first clip does not mean the submission is complete. State instructions such as furnished or unfurnished treatment before we produce the listing. Follow the filming guide for the best result. If material is missing, corrupted or unusable, we will explain what needs to be supplied or filmed again.

New generation instructions after a listing is completed count as a new listing. Section 5 explains the difference between those requests and included revisions. Any additional listing credits or fee must be agreed before the new work starts.

We deliver paid listings within 24 hours after we have received the full footage and the customer confirms that all footage for that listing has been sent. This applies whether footage arrives through the portal, an upload link or WhatsApp. The first clip alone does not start the clock. The complete property instructions must be supplied with the submission.

If we cannot work from the supplied footage or need missing information, we will contact the customer and explain the effect on delivery. Any revised deadline must be communicated and agreed. If we miss the 24-hour delivery deadline for a paid listing, that listing does not use a credit. If the credit was already deducted, we restore it. We do what we can for your free listing. It has no delivery deadline or late-delivery remedy. A delay does not start a paid subscription for a free example.

Revisions are small changes that improve a delivered image within the original brief. Included revisions are free and unlimited in rounds. Examples include removing a small item from a wall, correcting a generated detail, or fixing the appearance of a material or finish.

A new brief is a new listing, not a revision. For example, if the original instructions did not ask us to remove furniture and the customer asks for the whole property to be unfurnished after delivery, that is a new listing. New generation guidelines, a different overall treatment or footage for a changed property or new brief after completion require a new order. Correcting our failure to follow instructions supplied before production remains an included revision, including replacement footage we request to complete that correction.

Paid orders and agency plans are payable upfront at the price and in the currency stated when purchased. Applicable taxes are payable by the customer unless included in the displayed price. The plan or order states the billing period, included volume and credit rules. A vertical-video listing uses twice the standard listing credits because it requires more manual work.

Unless the agreed order form states otherwise, agency plans renew automatically at the end of each billing period. The customer may stop the next renewal before the current period ends, through the portal where that option is available or by emailing hello@ryselist.com. Every billing period already started remains payable in full, subject to rights that cannot lawfully be excluded. Cancellation takes effect at the end of that period.

Ryselist gives at least 30 days of notice by email before a higher fee applies on renewal. Payment providers process card and bank details under their own terms. Ryselist may pause new work or portal access for overdue or failed payments.

The free example covers one property and up to 7 photos. It does not automatically enrol the customer in a subscription or convert into a paid plan. A paid order or subscription requires a separate purchase agreement. Any introductory discount on a paid plan follows the renewal terms shown when that plan is purchased. Unless its stated terms say otherwise, a free example is limited to one per customer and has no cash value.

The customer may ask to cancel before Ryselist begins editing, processing or other delivery work. Fees for a completed or delivered order are non-refundable except where required by law or expressly agreed in writing. Agency-plan fees for a billing period already started are payable in full and are not refunded when a plan is cancelled, except where required by law. The plan runs to the end of that period and Ryselist still delivers the listings for that period. If Ryselist cannot complete an accepted order for reasons within its control, its remedy will be to re-perform the affected work or refund the fee paid for the undelivered part of that order. Ending an agency plan does not cancel or refund work already started.

The customer keeps ownership of the videos, photos, text, plans and other material it supplies (the Inputs). The customer must own the material or have authority to submit, edit and use it. This includes the right to market the property and any permissions needed from people shown or heard in the footage.

The customer grants Ryselist a non-exclusive, worldwide licence to host, copy, edit and process the Inputs to provide, secure and support the Service and meet legal obligations. Marketing use of property images is covered separately by section 13. The customer must have authority to grant that marketing licence as well as the production licence.

Non-public information received through the Service must be kept confidential and used only for the agreed purposes. It may include property contacts, account records, unpublished business information and Ryselist production methods. Access is limited to staff, contractors and advisers who need it for their work and are subject to confidentiality duties. Property images licensed for marketing under section 13 are subject to that stated use; this does not authorise disclosure of unrelated confidential information.

Information is not confidential if it becomes public without breach, was already known without a duty of confidence, was independently developed or was lawfully received from a third party. Required legal disclosure is permitted. Where lawful, the affected party will be notified so it can seek protective treatment.

On termination, a party may request return or deletion of its confidential information. Routine backups, legal holds and records that must be retained are exceptions and remain protected. These duties continue for three years after termination, and for as long as a trade secret remains protected by applicable law.

Ryselist combines AI-assisted tools with human review to produce listing media. Output quality depends on the source footage and instructions. Follow the filming guide, provide original-quality files and review the pack before publication. Poor filming may cause inaccuracies in colours, textures, small details or perspective. Vertical footage requires more manual work and may be less accurate than well-filmed horizontal footage.

The customer must check property facts, dimensions, layout, price, permit information and other claims. A 3D view made from a supplied 2D floor plan is a marketing illustration, not an architectural, engineering or measured survey.

Customers must follow applicable property-advertising and portal rules, including any required disclosure of AI editing, virtual staging or proposed renovation. Deliverables must not conceal a material property fact or mislead viewers. See the Disclaimer for filming guidance and the distinction between small corrections and a new brief.

Once a paid order is paid in full, the customer owns the final Deliverables created specifically for it and may use, edit and publish them to market the property. For a free example, the customer may use, edit and publish the delivered free files for the same purpose without buying a plan. These rights are subject to the marketing licence in section 13 and any applicable third-party rights.

Ryselist retains its pre-existing software, production methods, prompts, workflows, templates, brand assets and general know-how. Any background material embedded in a Deliverable is licensed perpetually, worldwide and royalty-free for use as part of that Deliverable. Third-party material remains subject to its own licence terms.

The customer may choose to send Ryselist suggestions, ideas, feature requests, bug reports or other feedback about the Service. Feedback is given voluntarily and is not treated as confidential. Ryselist may use, copy, modify and build feedback into the Service or any other product without restriction, attribution or payment, and the customer grants Ryselist a perpetual, irrevocable, worldwide, royalty-free licence to do so. This section gives Ryselist no rights over the customer’s Inputs, Deliverables or property information, which are covered by sections 8 and 11, and no right to identify the customer as the source of feedback without separate permission.

By submitting property media, including videos or photos, under these Terms, the customer grants Ryselist a non-exclusive, worldwide, royalty-free licence to display the submitted property photos and finished property images in its portfolio, website, advertising, case studies and social media. This includes before-and-after examples and applies to paid orders and free examples. Marketing use is included by default; Ryselist does not request separate approval for each use covered by this licence.

The customer must have authority to grant these rights. This licence does not grant rights to publish identifiable people, private contact details or unrelated confidential information. Any such use requires the appropriate separate rights and lawful permissions.

This licence applies to property photos submitted and finished property images produced from media submitted under this version of the Terms. It does not replace permissions or restrictions attached to earlier submissions. Contact hello@ryselist.com about a rights issue or a requested restriction. Any separate written restriction agreed with Ryselist takes priority for the affected images.

The customer must not use the Service or Deliverables unlawfully or fraudulently; upload content that is unlawful, deceptive, defamatory, discriminatory, harmful or infringing; market a property without authority; impersonate another person; introduce malware; probe, disrupt or bypass security or usage controls; scrape or overload the Service; reverse-engineer the Service except where the law expressly permits it; resell portal access; or use the Service to develop or train a competing product. Ryselist may remove content or suspend access where reasonably necessary to address misuse, security risk or a legal request.

Ryselist communicates about orders, revisions, delivery, security and account matters by email, through the portal and — where the customer gives a mobile number or starts a conversation with Ryselist on a messaging service — by WhatsApp, SMS or telephone. By giving a contact number or messaging Ryselist on such a service, the customer agrees to be contacted at that number about its orders and account. Those are service messages, not marketing, and are part of providing the Service. Ryselist will send marketing messages to a number only with separate consent, which the customer may withdraw at any time by replying STOP to the relevant message or emailing hello@ryselist.com; withdrawing marketing consent does not stop the service messages needed to run an order. Message frequency depends on order activity, and the customer’s mobile or messaging provider may charge for messages or calls. The customer confirms that it is entitled to receive messages at any number it provides and will tell Ryselist promptly if that number changes or is reassigned. The customer agrees that notices, agreements and disclosures given electronically by Ryselist meet any legal requirement that they be in writing, and that notices to the customer may be sent to the email address on the account.

Ryselist provides media-production services, not brokerage, valuation, legal, architectural or advertising-placement services. Ryselist does not guarantee that a listing will receive more views or enquiries, rank higher on a portal, attract more buyers, sell or rent faster, achieve a particular price or produce any other commercial result. Those outcomes depend on the property, price, market, agent activity, portal rules and other factors outside Ryselist’s control.

Ryselist will provide the Service with reasonable care and skill. Except for that commitment and any rights that cannot lawfully be excluded, the Service is provided on an “as available” basis. Ryselist does not promise uninterrupted portal access, compatibility with every platform or that third-party services will always be available. Planned maintenance, security work or events outside reasonable control may interrupt the Service.

To the maximum extent permitted by law, Ryselist is not liable for indirect, incidental, special or consequential loss; lost profit, revenue, opportunity, goodwill or data; a portal’s rejection or removal of a listing; or loss caused by inaccurate customer Inputs, publication without customer review or use contrary to these Terms. Ryselist’s total aggregate liability arising from an order is limited to the fees actually paid to Ryselist for that order. For a claim relating only to an agency plan and not a particular order, the cap is the plan fees paid in the three months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct or any liability that cannot legally be limited.

The customer is responsible for its publication and use of the Inputs and Deliverables. To the extent permitted by law, the customer will indemnify Ryselist against third-party claims, losses and reasonable costs arising from the customer’s breach of section 8, unlawful or misleading property marketing, or use of the Service or Deliverables in breach of these Terms. Ryselist will notify the customer of a covered claim and allow reasonable participation in its defence.

A customer can stop an agency plan renewing as described in section 6. Cancellation takes effect at the end of the current billing period. Every period already started remains payable in full, subject to rights that cannot lawfully be excluded. A separately agreed notice period in a signed agency order form takes priority for that plan.

Ryselist may suspend or terminate access for material breach, non-payment, unlawful use or a serious security risk. Termination does not erase amounts already due. Accepted orders already in progress will be completed unless the parties agree otherwise. If Ryselist ends service without customer breach and cannot complete an accepted order, it will refund the fee for the undelivered part.

Ending a plan or archiving a listing does not automatically erase its media or account records. The Privacy Policy explains retention and how to request access, correction or deletion.

Ryselist may update these Terms as its services, providers, business practices or legal obligations change. Each version carries a last-updated date and version identifier. Material changes will be notified by email or through the Service.

An updated version applies prospectively to orders and submissions accepted under it after publication. Earlier submissions retain any permissions or restrictions agreed for them unless a valid new agreement changes those terms. A customer who does not accept new terms should stop placing new orders and may cancel renewal under section 6. Keep a copy of the terms and order details that apply to your purchase.

These Terms and any non-contractual dispute arising from them are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-law rules. Before starting formal proceedings, each party will use reasonable efforts to resolve the dispute through good-faith written discussions for 30 days after one party gives the other written notice describing it. If the dispute is not resolved in that period, either party may require that it be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Delaware, United States, and conducted in English; judgment on the award may be entered by any court of competent jurisdiction. Each party keeps the right to bring an individual claim in a small-claims court that has jurisdiction, and to ask any court for urgent injunctive relief to protect Confidential Information or intellectual property. Claims will be brought only in an individual capacity: neither party may bring a claim as a claimant or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or preside over any representative proceeding. If this paragraph’s restriction on class or representative proceedings is held unenforceable for a particular claim, that claim alone will be heard by the state or federal courts located in Delaware, United States, which otherwise have exclusive jurisdiction over any dispute not subject to arbitration, and the rest of this section continues to apply.

Neither party is liable for delay caused by events beyond its reasonable control, but payment obligations already due are not excused. The customer may not transfer an order, plan or account without Ryselist’s written consent; Ryselist may transfer these Terms as part of a genuine business reorganisation or sale. If any provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. Any provision that by its nature should survive the end of these Terms does so, including sections 8, 9, 11, 12, 18, 19, 22 and this section. These Terms, the applicable order details and any signed agency order form are the entire agreement for the Service; if they conflict, a signed order form takes priority for that order.

Belvair AI LLC · Delaware, United States · hello@ryselist.com